Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

stuck on apple logo, what do I do

how do I recover my phone without losing everything. my phone is stuck on the apple logo.

iPhone XR

Posted on Sep 1, 2021 4:26 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 1, 2021 12:25 PM

If your iPhone is stuck on the Apple logo - Apple Support


If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


If a necessary step involves erasing the device:

Read/watch these links -->


Click on this link to discover how to 'Restore your iPhone, iPad, or iPod touch from a backup' --> https://support.apple.com/HT204184


or watch this video if you're using a Mac to do this:


https://www.youtube.com/watch?v=Jbp3gGTQygg


Related information:


Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch --> https://support.apple.com/HT210217


Some things are not stored in a backup. Click on this link and read "About missing information after you restore your iOS device with iCloud Backup" -->

https://support.apple.com/HT203768


If you can't back up your iOS or iPadOS device to a computer or restore it from a backup --> https://support.apple.com/HT203271

1 reply
Question marked as Top-ranking reply

Sep 1, 2021 12:25 PM in response to Gnazti

If your iPhone is stuck on the Apple logo - Apple Support


If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support


If a necessary step involves erasing the device:

Read/watch these links -->


Click on this link to discover how to 'Restore your iPhone, iPad, or iPod touch from a backup' --> https://support.apple.com/HT204184


or watch this video if you're using a Mac to do this:


https://www.youtube.com/watch?v=Jbp3gGTQygg


Related information:


Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch --> https://support.apple.com/HT210217


Some things are not stored in a backup. Click on this link and read "About missing information after you restore your iOS device with iCloud Backup" -->

https://support.apple.com/HT203768


If you can't back up your iOS or iPadOS device to a computer or restore it from a backup --> https://support.apple.com/HT203271

stuck on apple logo, what do I do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.