purple streaks on iPhone screen when scrolling

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Level 1

4 points

purple streaks on iPhone screen when scrolling

I am tired of being given new phones! I have received something like 5 replacement phones Of my iPhone 12 pro max I purchased in November 2020 I have another one as well iPhone 12 Pro Max only difference is graphite in color instead of pacific blue and The problem phone is 128 GB The graphite phone is 256 GB. I have not once had an issue With the graphite 256 GB iPhone for promax I don’t understand what needs to happen I honestly don’t want the phone anymore it’s just a problem

[Edited by Moderator]

Posted on Sep 2, 2021 11:02 AM

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Answer 1

jdo_apple

Community Specialist

Sep 3, 2021 10:46 AM in response to savana65

Hey savana65,

We see that you're seeing purple streaks on your iPhone screen when you're scrolling, and we'd like to help!

If the issue persists even after restarting your device, this may be a hardware related issue. If that's the case, we recommend that you reach out to Apple Support team next: Contact Apple for support and service

We hope everything works out!

Best regards.

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Answer 2

Sep 3, 2021 4:18 PM in response to jdo_apple

This is the same /savana65 . I have contacted Apple support I have gone to Best Buy they ran their test everything came out good even though the issue was present visually to the support agent I have gotten replacements after replacements after replacements and I feel like the guys at the Apple store in Tulsa at Woodland Hills Mall are tired of seeing me because they told me they weren’t going to replace my phone again! I payed for it and since it persists in every replacement I receive they feel it’s software and want me to “wait it out” “we could see a fix in a software update” NOOOOO my phone is so close to being over on its warranty I CANNOT AFFORD TO “wait”

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purple streaks on iPhone screen when scrolling

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