You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Macbook air cannot find my internal speakers or my microphone. Is this a hardware problem.

My Macbook air late 2012 cannot find my internal speakers or my microphone. Is this a hardware problem.

MacBook Air

Posted on Sep 2, 2021 6:44 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 2, 2021 6:51 PM

Tizgemini Said:

"My Macbook air late 2012 cannot find my internal speakers or my microphone. Is this a hardware problem."

-------


Where to Go from here:

Your drivers may be gone, for whatever reason. And to fix that, you need to reinstall the macOS. So, perform the following, in the order provided.


First, Create a Time Machine Backup;

Start by creating a Time Machine backup of your Mac, so that you can have something to restore your Mac from, should anything go wrong with the reinstall. Go Here: Back up your Mac with Time Machine - Apple Support


Next...


  • Scan for Malware:

Start with running a scan for malware, using Malwarebytes for Mac and remove what is found.


Next...


Sometimes changes are made to the system and then settings (i.e. for the microphone) become manipulated, technically. So, reset both on your Mac. 


Next...


  • Create a New User, and See if that Works.

If so, then it is something installed/configured on your current user that should not be. So, transfer everything over to the new user, and then trash user. You should be good from there


Next...


  • Boot into Safe Mode:

Hold Down the Shift Key upon boot. Once at the login screen, release shift. See if it all now works. In Safe Mode, only necessary items load (i.e. the caches), and new preferences are set aside.


If nothing above works, then...


  • Reinstall the macOS:

Nothing would be lost, it's just that sometimes changes are made to your system, and then then processes become corrupted, technically. When reinstalling, deleted files are reinstalled, and misplaced files are moved back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support.

2 replies
Question marked as Top-ranking reply

Sep 2, 2021 6:51 PM in response to Tizgemini

Tizgemini Said:

"My Macbook air late 2012 cannot find my internal speakers or my microphone. Is this a hardware problem."

-------


Where to Go from here:

Your drivers may be gone, for whatever reason. And to fix that, you need to reinstall the macOS. So, perform the following, in the order provided.


First, Create a Time Machine Backup;

Start by creating a Time Machine backup of your Mac, so that you can have something to restore your Mac from, should anything go wrong with the reinstall. Go Here: Back up your Mac with Time Machine - Apple Support


Next...


  • Scan for Malware:

Start with running a scan for malware, using Malwarebytes for Mac and remove what is found.


Next...


Sometimes changes are made to the system and then settings (i.e. for the microphone) become manipulated, technically. So, reset both on your Mac. 


Next...


  • Create a New User, and See if that Works.

If so, then it is something installed/configured on your current user that should not be. So, transfer everything over to the new user, and then trash user. You should be good from there


Next...


  • Boot into Safe Mode:

Hold Down the Shift Key upon boot. Once at the login screen, release shift. See if it all now works. In Safe Mode, only necessary items load (i.e. the caches), and new preferences are set aside.


If nothing above works, then...


  • Reinstall the macOS:

Nothing would be lost, it's just that sometimes changes are made to your system, and then then processes become corrupted, technically. When reinstalling, deleted files are reinstalled, and misplaced files are moved back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support.

My Macbook air cannot find my internal speakers or my microphone. Is this a hardware problem.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.