You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Where do I go for help on my phone?

Do I go to Best Buy to get my phone fixed

iPhone 11 Pro Max, iOS 13

Posted on Sep 2, 2021 8:38 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 3, 2021 7:38 AM

Since it is a recent model, take it to an Apple Authorized Service Provider:


Click on this link to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> https://locate.apple.com/country


General information:


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557

- "To protect your information and save time, follow these steps before you get service for your device."

1 reply
Question marked as Top-ranking reply

Sep 3, 2021 7:38 AM in response to Danmelinda

Since it is a recent model, take it to an Apple Authorized Service Provider:


Click on this link to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> https://locate.apple.com/country


General information:


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


For instructions on how to 'Get your iPhone, iPad, or iPod touch ready for service' click here --> https://support.apple.com/HT201557

- "To protect your information and save time, follow these steps before you get service for your device."

Where do I go for help on my phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.