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My girlfriend's apple id was locked since she input incorrect passwords so many times. She doesn't know the security questions because the mobile phone shop created the ID for her. So, what we can do to get access again?
iPhone 12 Pro Max
Since you say this is the mobile shop that did all this, get the information from them or return the item to them for a refund.
"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:
click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022
and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022
Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169
Since you say this is the mobile shop that did all this, get the information from them or return the item to them for a refund.
"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:
click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022
and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022
Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169
If she is the original owner, have her contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
Genius Bar Reservation and Apple Support Options - Apple. -
iD is locked. After input the correct password.
She is at the following step.
Select how you want to unlock your account:
Your account *************8@gmail.com has been locked for security reasons. Select how you would like to unlock it.
We will send instructions to your email address ending in g•••••.com
Answer the question(s) you chose when you created your Apple ID.
The problem is she doesn't know the email password since the mobile shop created it for her.
and she also doesn't know the security questions since the seller created that ID for her.
Is there any useful way to get the ID again.
Can she reset her security questions following https://support.apple.com/en-us/HT201485 or enable two factor authentication following https://support.apple.com/en-us/HT204915
If she can’t reset security questions by email or turn onto factor authentication, then no. She’ll need to get the Apple ID removed from the device and start over.
Apple ID Locked and forget security questions
