AirPods Max Intermittently Dropping Inbound Audio when Using Zoom Conferencing
My wife's work has her on Zoom conferences pretty continuously through the day. We bought her an AirPods Max headset thinking that it would be more comfortable for her, and would last through an entire day with its longer battery life.
She's conducting her conferences on a MacBook Pro (16" 2019). This all works flawlessly when using standard AirPods.
We're disappointed to discover that the inbound sound on the AirPods Max when using Zoom is intermittent. It occasionally just drops out entirely. Sometimes it runs continuously for several hours but other times it needs to be reselected in Zoom every five minutes or so.
This doesn't appear to be a problem with the Bluetooth connection, in that when the incoming sound drops out, it still shows that the AirPods Max are connected via Bluetooth.
We've discovered that we can temporarily fix the issue by selecting another device in Zoom preferences and then reselecting the AirPods Max, but when we have to do this every five minutes it really impacts the continuity of the conference and makes the AirPods Max unusable.
We are running the latest MacOS and AirPod Max firmware releases.
Now, I would expect that the standard response to this is that it's a Zoom problem not an Apple issue. Consequently I'm also reporting this issue to Zoom. But my hope is that someone will agree to take this seriously enough to take responsibility and to look into it.
I've seen several other posts on this identical issue, but as far as I can tell, it has not yet been addressed.
Your guidance is welcomed...
MacBook Pro 16″, macOS 11.5
