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Cannot get this update to load on the iPad. Message says I am not connected to the internet 14.7.1

The latest update keeps failing as it states I am not connected to the internet but I have already downloaded the update. Obviously something is wrong or the update is corrupt. How do I fix this?

iPad, iOS 9

Posted on Sep 4, 2021 5:21 AM

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Question marked as Top-ranking reply

Posted on Sep 4, 2021 5:29 AM

If you're sure your iPad model support the current iPadOS version (14.7.1), be aware that, after downloading the update file, your iPad must perform (if connected to wifi network with Internet access) three main important steps:

  • Prepare the download (unzip the file)
  • Install it
  • Verify the installation.

See also this support article:--> If your iPhone, iPad or iPod touch won’t update


If the issue persists, contact Apple Support directly, using this link:--> Get Support

Regards

GIulio



1 reply
Question marked as Top-ranking reply

Sep 4, 2021 5:29 AM in response to tommi193

If you're sure your iPad model support the current iPadOS version (14.7.1), be aware that, after downloading the update file, your iPad must perform (if connected to wifi network with Internet access) three main important steps:

  • Prepare the download (unzip the file)
  • Install it
  • Verify the installation.

See also this support article:--> If your iPhone, iPad or iPod touch won’t update


If the issue persists, contact Apple Support directly, using this link:--> Get Support

Regards

GIulio



Cannot get this update to load on the iPad. Message says I am not connected to the internet 14.7.1

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