You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I forgot the password to log in to my Macbook air, and nothing is working to reset it. How can you help me?

I forgot the password to log in to my Macbook air, and nothing is working to reset it. How can you help me?

MacBook Air 13″, 11.3

Posted on Sep 5, 2021 11:00 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2021 6:36 AM

Hi ElnuraAhmadova,


Just to confirm, have you already tried the steps in these articles?


If you forgot your Mac login password - Apple Support

If you can't reset your Mac login password - Apple Support

2 replies

Sep 5, 2021 11:05 PM in response to ElnuraAhmadova

ElnuraAhmadova Said:

"I forgot the password to log in to my Macbook air, and nothing is working to reset it. How can you help me?"

-------


Reset the SMC and your NVRAM:

Perhaps CAPS Lock is enabled, somehow? Sometimes when changes are made to the system(i.e. Updates), system configurations (i.e. for keys) become manipulated, technically. So, reset the SMC and NVRAM. Try performing each thrice. It may take sometime, being certain you have the time to perform these resets.

See this Post: Cannot login to my desktop - Apple Community

I forgot the password to log in to my Macbook air, and nothing is working to reset it. How can you help me?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.