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Level 1

4 points

iTunes and App Store account is disabled

Why is my App Store account and iTunes account disabled

iPhone 12, iOS 14

Posted on Sep 6, 2021 2:17 AM

Top-ranking reply

Level 10

418,663 points

Posted on Sep 6, 2021 5:19 AM

Hello,

Apple says if you see this message, "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Speak with Apple Support by clicking on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

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