You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone X turns off immediately after entering the right passcode

My phone randomly shut off today and when I went to reboot it, it got stuck on the apple logo. So I force restarted it. After three times doing that I finally managed to get to the main screen to enter my four digit passcode in. When I entered it it opened for one second and then I got the black screen with the loading sign and went back to the apple loop. I tried plugging it in to update it and even factory reset it. However my iPhone is full on storage so I can't do either of those which doesn't make sense about the factory reset from my laptop. I need help :( Thank you.

iPhone X, iOS 14

Posted on Sep 6, 2021 6:06 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2021 12:16 PM

Hello Tryhardhoffman.


Welcome to Apple Support Communities. We understand that your iPhone restarts to an Apple logo. You’re also unable to update your iPhone because the storage is full. We are happy to help.


Let’s try the steps here to update your iPhone: If you need more space for an update - Apple Support


We also recommend the steps here if your iPhone is stuck on the Apple logo: If your iPhone is stuck on the Apple logo - Apple Support


Let us know if you have further questions.


Take care.

1 reply
Question marked as Top-ranking reply

Sep 7, 2021 12:16 PM in response to Tryhardhoffman

Hello Tryhardhoffman.


Welcome to Apple Support Communities. We understand that your iPhone restarts to an Apple logo. You’re also unable to update your iPhone because the storage is full. We are happy to help.


Let’s try the steps here to update your iPhone: If you need more space for an update - Apple Support


We also recommend the steps here if your iPhone is stuck on the Apple logo: If your iPhone is stuck on the Apple logo - Apple Support


Let us know if you have further questions.


Take care.

Iphone X turns off immediately after entering the right passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.