Why does it say my phone disconnected when it doesn't?
Im trying to restore my phone through my Mac and it says my iPhone disconnected. I've reset both devices, used different chargers, nothing changes. Both devices are up to date.
User profile for user:
bryanr14
User level:
Community Specialist
Hi JSN123,
Welcome to Apple Support Communities. We understand you're unable to restore your iPhone on your Mac. We'll be happy to help.
To help troubleshoot this behavior, we recommend to follow the steps outlined in this helpful article: If you see an error when you update or restore your iPhone, iPad, or iPod This may help to restore your iPhone on your Mac.
Please let us know if that helps.
Kind regards.