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Help activating my new iPhone

Help activating my new iPhone

iPhone 12 Pro

Posted on Sep 6, 2021 6:30 PM

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Question marked as Top-ranking reply

Posted on Sep 6, 2021 6:35 PM

Hello ~ Take a look at link below and are you having a particular issue…more details if so.


Set up your iPhone, iPad, or iPod touch - Apple Support


~Katana-San~

4 replies

Sep 8, 2021 1:14 PM in response to ebrima67

Hello ~ So you bought an iPhone 5s second hand? I have a feeling you may be running into the activation lock. See this link paying close attention to *Check for Activation Lock before you buy a device from someone else*


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


If this is the case you will have to contact the person you got it from and have them remove it. If you can return it for a refund…do that . If they cannot be contacted or they cannot or will not remove the lock …the iPhone is useless. Barring these ideas recycle the iPhone responsibility because Apple cannot help with this issue either. If it is not the activation lock post back with more details.


~Katana-San~





Help activating my new iPhone

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