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User profile for user: toxster
toxster Author
User level: Level 1
35 points

Permissions request dialogue boxes won’t dismiss

I just recently installed a fresh copy of macOS Big Sur on my 2016 MacBook Pro. I am having trouble when I install new applications. For example, while installing Quicken I received the following dialog box: Quicken would like to access files in your desktop folder. There are two options;Don’t allow, and OK. The problem is no matter what I click, the dialog box will not go away. I have had the same problem installing multiple applications. Can anybody shed any light on why this is happening and how I can get rid of this pesky dialog box short of logging out of the computer and logging back in

Posted on Sep 7, 2021 2:22 PM

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User profile for user: jdo_apple
jdo_apple
User level: Community Specialist

Sep 8, 2021 8:59 AM in response to toxster

Hello toxster,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to install apps on your MacBook Pro as the dialog box when installing doesn't go away as expected. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.



How to repair a Mac disk with Disk Utility



Next, use safe mode to start up your Mac as it does the following things:



  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents Startup Items and Login Items from opening automatically
  • Disables user-installed fonts
  • Deletes font caches, kernel cache, and other system cache files



Log in to your user account and test the issue while in safe mode and then restart normally and test the issue again.



How to use safe mode on your Mac

Graphics performance limited in macOS Recovery, safe mode, or Guest User mode



Cheers!

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Permissions request dialogue boxes won’t dismiss

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