Question:

Question: Odd Email Problem

A couple of days ago I started getting popup messages on my desktop saying something to the effect "Please login to Google.com". I clicked login and it went to Safari (which I don't ever use) which showed the Google login page. I gave my username and password. And received a "failed login" message. I know I gave the correct password as I specified "show password" before I typed it in. Now, Google Mail in the Mail app is offline and won't come back online. Tried to login several times and each time, failed.


I can read my GMail using my browser, Firefox and using my iPad and phone but the Mail app is my goto workhorse for emails and it is very cumbersome not to be able use it.


Any assistance is very much appreciated.


Keith

iMac 27″ 5K, macOS 10.14

Posted on Sep 7, 2021 3:52 PM

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Question marked as Apple recommended
Answer:
Answer:

Many eMail providers now require a separate App Password different from your eMail password…


It may just need an App Password...

https://support.google.com/mail/answer/185833?hl=en-GB

Posted on Sep 7, 2021 4:26 PM

Question marked as Apple recommended

Sep 7, 2021 4:26 PM in response to 13amplifiers In response to 13amplifiers

Many eMail providers now require a separate App Password different from your eMail password…


It may just need an App Password...

https://support.google.com/mail/answer/185833?hl=en-GB

Sep 7, 2021 4:26 PM

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Sep 7, 2021 5:06 PM in response to BDAqua In response to BDAqua

This just started a couple of days ago. It was all smooth sailing before that. I think that it's probably unlikely that after several years of use it would suddenly wake up and realise that there's no app password.


Thanks for the info, though. I will check it out on the off chance that it's the source of the problem.


Cheers,


Keith

Sep 7, 2021 5:06 PM

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Sep 8, 2021 9:23 AM in response to 13amplifiers In response to 13amplifiers

I checked out the link you provided, BD. The information there indicates that if I'm using 2-step verification I may have trouble logging in with some apps. I don't use 2-step authentication with Google. Would this indicate that the problem lies elsewhere?


BTW, the login popup popped up again so I took a screen shot:



Not sure it this provides more info. Entering my password in Internet Accounts always fails.


Keith


Sep 8, 2021 9:23 AM

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Sep 9, 2021 5:44 PM in response to BDAqua In response to BDAqua

Thanks BD. I looked at the link you provided and I do not use 2-step verification. This being the case, it is not possible to create an app password in my Google account. My gut feeling, right or wrong, is that whatever the problem is, it's local on my iMac.


Cheers,


Keth

Sep 9, 2021 5:44 PM

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Sep 9, 2021 6:17 PM in response to BDAqua In response to BDAqua

Thanks BD. I'm a bit confused. There is nothing on the link about less secure login unless you mean "Skip a second step on trusted devices". Also, it says "Important: Only check this box on devices you regularly use and don't share with anyone else.". Check what box?


I'm sorry to seem to be complete putz about this. I have been using computers for nearly 50 year now but it seems that there's always one more thing to catch you up on.


Cheers,


Keith

Sep 9, 2021 6:17 PM

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Sep 10, 2021 10:03 AM in response to BDAqua In response to BDAqua

Found it. Set it for less secure app access but still cannot connect using Mail.


I still have the (irrational) feeling that the problem is a local one on my iMac. Keychain perhaps? I have zero understanding of keychains and so don't want to muck about with it randomly.


Cheers,


Keith

Sep 10, 2021 10:03 AM

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Question: Odd Email Problem