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User profile for user: Wlrickard
Wlrickard Author
User level: Level 1
4 points

Apple TV not playing purchased and certain (mostly Disney) movies

I have been having trouble playing Disney movies that I have previously purchased on my Apple TV. The Tv is a newer version.


When I click on the movie it will take me to the movie title screen but when I hit play it will tell me { There’s a problem loading this content}. If I stream the movie from my phone and mirror it to the tv it will work but it now has Chinese letters as an opening screen with a 12 next to them.


Anyone else having this issue?

Posted on Sep 7, 2021 7:13 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
140,302 points

Posted on Sep 8, 2021 6:38 AM

but it now has Chinese letters as an opening screen with a 12 next to them.

I have seen a few reports here about Korean text and Korean age rating. I haven’t read about the underlying cause.

Pop up before playing my purchased movies on my Apple TV - Apple Community

Toy Story movie will not load - Apple Community


Contact the iTunes Store staff for assistance with issues regarding specific iTunes Store purchases.

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
140,302 points

Sep 8, 2021 6:38 AM in response to Wlrickard

but it now has Chinese letters as an opening screen with a 12 next to them.

I have seen a few reports here about Korean text and Korean age rating. I haven’t read about the underlying cause.

Pop up before playing my purchased movies on my Apple TV - Apple Community

Toy Story movie will not load - Apple Community


Contact the iTunes Store staff for assistance with issues regarding specific iTunes Store purchases.

Reply

Apple TV not playing purchased and certain (mostly Disney) movies

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