Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't get my Apple Music subscription to work on my Mac

My Apple Music subscription is not recognised by the music.app. On my iPad and my iPhone it works without any problems.

When I click on "Browse Apple Music", nothing happens.


The corresponding menu item is missing in the music.app preferences.



The menu item "Account" is missing.


Things I have tried so far:

  • Deleting the Music directory in the user directory with all the files it contains (Music Library.musiclibrary).
  • Deleting all obvious iTunes and music.app relevant files and directories in the Library folder.
  • Logging out of my Apple ID in the system settings, rebooting, logging in again.


I am at my wit's end.


macOS 11.5.2 - Music 1.1.6.37


Sep  9 01:43:36 Nicos-MacBook com.apple.xpc.launchd[1]: Coalition Cache Hit: app<application.com.apple.Music.1152921500311917923.1152921500311917937(501)> [715]
Sep  9 01:43:36 Nicos-MacBook Music[1563]: objc[1563]: Class PDFToRasterImageRef is implemented in both /System/Library/PrivateFrameworks/AMPLibrary.framework/Versions/A/AMPLibrary and /System/Applications/Music.app/Contents/MacOS/Music. One of the two will be used. Which one is undefined.
Sep  9 01:43:36 Nicos-MacBook Music[1563]: objc[1563]: Class asn1ReceiptToken is implemented in both /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore (0x7fff8025d3a0) and /System/Library/PrivateFrameworks/CoreFP.framework/Versions/A/CoreFP (0x110a74d90). One of the two will be used. Which one is undefined.
Sep  9 01:43:36 Nicos-MacBook Music[1563]: objc[1563]: Class ISPurchaseReceipt is implemented in both /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore (0x7fff8025d328) and /System/Library/PrivateFrameworks/CoreFP.framework/Versions/A/CoreFP (0x110a74de0). One of the two will be used. Which one is undefined.
Sep  9 01:43:36 Nicos-MacBook Music[1563]: objc[1563]: Class asn1Token is implemented in both /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore (0x7fff8025d418) and /System/Library/PrivateFrameworks/CoreFP.framework/Versions/A/CoreFP (0x110a74e30). One of the two will be used. Which one is undefined.
Sep  9 01:43:36 Nicos-MacBook Music[1563]: objc[1563]: Class asn1SetToken is implemented in both /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore (0x7fff8025d3f0) and /System/Library/PrivateFrameworks/CoreFP.framework/Versions/A/CoreFP (0x110a74e58). One of the two will be used. Which one is undefined.
Sep  9 01:43:36 Nicos-MacBook Music[1563]: objc[1563]: Class asn1SequenceToken is implemented in both /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore (0x7fff8025d3c8) and /System/Library/PrivateFrameworks/CoreFP.framework/Versions/A/CoreFP (0x110a74e80). One of the two will be used. Which one is undefined.
Sep  9 01:43:36 Nicos-MacBook Music[1563]: objc[1563]: Class asn1IntegerToken is implemented in both /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore (0x7fff8025d350) and /System/Library/PrivateFrameworks/CoreFP.framework/Versions/A/CoreFP (0x110a74ea8). One of the two will be used. Which one is undefined.
Sep  9 01:43:36 Nicos-MacBook Music[1563]: objc[1563]: Class asn1OSToken is implemented in both /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore (0x7fff8025d378) and /System/Library/PrivateFrameworks/CoreFP.framework/Versions/A/CoreFP (0x110a74ed0). One of the two will be used. Which one is undefined.

MacBook Pro with Touch Bar

Posted on Sep 8, 2021 4:56 PM

Reply
Question marked as Best reply

Posted on Sep 9, 2021 12:14 AM

Hi,

Have you looked in Restrictions tab. Is Apple Music unchecked?


Jim

Similar questions

2 replies

I can't get my Apple Music subscription to work on my Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.