I have a problem with iPad Pro 2 gen. It’s stocked and flashing a purple color. I tried to restart and doesn’t respond
iPad Pro 2 gen is stocked and flashing purple color. It doesn’t restart.
iPad Pro, iOS 12
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Connect your iPad to its Power Adapter - and allow the iPad to charge undisturbed for at least an hour. Then, whilst still connected to the Power Adapter:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPad won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.