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User profile for user: Paula0308
Paula0308 Author
User level: Level 1
8 points

Activity App issues with new iphone

Yesterday I upgraded to an iPhone 12 Pro Max and set it up with a restored backup. Everything seems to be okay except for the activity app I use with my Apple Watch. It is not recognising any of my previous activities and achievements so I have lost my longest move streak. I have turned both the phone and the watch off, no difference. I then unpaired the watch but when I paired it again the app is now stuck with the activity I have done today but is not moving ahead, and still not recognising previous days activities. Any other suggestions?

iPhone 12 Pro Max

Posted on Sep 9, 2021 2:22 AM

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User profile for user: Community User
Community User

Posted on Sep 9, 2021 2:42 AM

You need to try and find a backup from your old phone,when you paired with your new phone and then unpaired it created a backup of what was on your new phone at the time which as you said was just todays activity.

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User profile for user: Community User
Community User

Sep 9, 2021 2:42 AM in response to Paula0308

You need to try and find a backup from your old phone,when you paired with your new phone and then unpaired it created a backup of what was on your new phone at the time which as you said was just todays activity.

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User profile for user: Community User
Community User

Sep 9, 2021 3:08 AM in response to Paula0308

If you restore from an earlier backup then you will lose today's data but you can add todays data manually after you restore your old data.

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Activity App issues with new iphone

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