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Wendywagon12 Author

Level 1

5 points

Grey bar across screen

suddenly appeared, always there, not dropped or shaken, doesn’t show on screen shots (viewed on another device) hard reset not cleared it. Any ideas… see picture

A2152 iPad Air (3rd gen) 14.7.1 software

thanks

Posted on Sep 9, 2021 7:24 AM

Top-ranking reply

Cube2012

Level 2

198 points

Posted on Sep 9, 2021 7:34 AM

Hi Wendywagon12,

Welcome to the Apple Support Community!

This appears to be a hardware issue. Apple Support can better assist you with this issue and take it into deeper. There they can better help you in assisting with diagnosing the issue and setting up a repair (if necessary). I'll include links and resources to help you with this issue.

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Support

Web: Get Support

Phone: 800-692-7753

or via the Support App

https://apps.apple.com/us/app/apple-support/id1130498044

View in context

Grey bar across screen

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