My iMac no longer asks for touch ID when logging in

Question

Level 1

8 points

My iMac no longer asks for touch ID when logging in

Hello,

This change happened overnight. One day it was working, the other it, it wasn't. When logging in I can no longer log in with touch ID. I have to enter my password when I login.

I have checked the touch ID settings and 'unlocking your Mac' is ticked. I have also checked user and groups, login options and automatic login is off.

iMac is up to date - Big Sur V11.5.2

The iMac is pretty new. Touch ID was useable for about 2 weeks before disappearing from the login screen.

Any advice appreciated.

Not really sure whats gone wrong here.

iMac 24″, macOS 11.5

Posted on Sep 9, 2021 9:59 AM

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Answer 1

rkaufmann87

Level 10

148,500 points

Sep 9, 2021 10:39 AM in response to ljohnstone54

Please restart in Safe Mode ( How to use safe mode on your Mac - Apple Support ) and then restart normally and test the Mac again. In the event you continue to have a problem, please call AppleCare, to find the phone number in your area use Contact Apple for support and service - Apple Support

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Answer 2

rkaufmann87

Level 10

148,500 points

Sep 9, 2021 10:28 AM in response to ljohnstone54

Pleaser refer to If Touch ID isn't working on your Mac - Apple Support for the steps to troubleshoot the problem.

Also, you may want to bookmark: Use Touch ID on Mac - Apple Support

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Answer 3

Sep 9, 2021 10:35 AM in response to ljohnstone54

is this new behavior occurring on a “cold start” or a “warm wakeup” ?

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Answer 4

ljohnstone54 Author

Level 1

8 points

Sep 9, 2021 10:29 AM in response to rkaufmann87

Hello,

I'm afraid I've posted this after reading this exact article. No luck I'm afraid.

Thanks.

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Answer 5

ljohnstone54 Author

Level 1

8 points

Sep 9, 2021 10:38 AM in response to Chattanoogan

I've tried restarting and the issue persists. So both. I forgot to mention the touch ID menu settings are also greyed out and I can't select anything.

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