Apple TV audio dropouts

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Level 1

45 points

Apple TV audio dropouts

Just set up our new Apple TV 4K a couple weeks ago. Love it. But after a few days, I turned on the system and the audio was dropping out. I get audio for a few seconds, then nothing for a couple seconds, then audio, and this continues.

I tried it with several Apple TV channels and on TV inputs not connected to the Apple TV. The dropouts come with everything on the Apple TV, including recordings, but nothing else. So, that’s where the problem is.

I restart the Apple TV via Settings and the audio dropouts are gone. They come back several days later. Restart again, and so on. So, restarting fixes it temporarily.

I saw I had the audio on Dolby Atmos (but with no HomePods or anything) so I switched it back to 5.1 digital. Made no difference.

The TV set is a 2017 LG OLED.

Any suggestions?

Posted on Sep 9, 2021 1:15 PM

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Answer 1

Best reply

rkaufmann87

Level 10

140,448 points

Sep 9, 2021 1:42 PM in response to gdmedia

Likely a networking issue on your side. Please do the following:

Unplug your modem from its power source for 2-3 minutes and plug it back in.
Unplug your router from its power source for 2-3 minutes and plug it back in.
Unplug your Apple TV from its power source for 2-3 minutes and plug it back in and re-test.

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Answer 2

gdmedia Author

Level 1

45 points

Sep 16, 2021 11:41 AM in response to rkaufmann87

It's on ethernet, not wifi. I did restart everything, per the suggestion, the other day. Have not had any dropouts since but they were happening every few days, so it will take awhile to see if that had any effect on it.

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Answer 3

gdmedia Author

Level 1

45 points

Sep 13, 2021 5:29 PM in response to gdmedia

Thanks. But just restarting the Apple TV already fixes this. And it only happens with the Apple TV, nothing else in the network. Seems to happen every 4-5 days, upon start up the first time that day.

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Answer 4

rkaufmann87

Level 10

140,448 points

Sep 13, 2021 7:58 PM in response to gdmedia

That indicates that where the Apple TV is located it is not getting an adequate Wi-Fi signal. Either that or there is another network setting that may be off.

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Apple TV audio dropouts

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