iphone 12 back cracked

I cracked the back of my iphone 12 and the camera and flashlight also don’t work. will i still be able to do the replacement for $499 with the camera not working? I only have the base level applecare.

iPhone 12

Posted on Sep 10, 2021 12:52 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2021 1:08 PM

By "base level applecare" are you referring to Apple's Limited One-Year warranty and not the AppleCare+ plan? If so, any "other" damage (which Apple does not define) would be considered "out-of-warranty" and incurs the $449 (US) cost of repair. However, only the Apple technician can provide you with your repair options/associated costs will be after they throughly examine the phone.

4 replies
Question marked as Top-ranking reply

Sep 10, 2021 1:08 PM in response to ADtony2002

By "base level applecare" are you referring to Apple's Limited One-Year warranty and not the AppleCare+ plan? If so, any "other" damage (which Apple does not define) would be considered "out-of-warranty" and incurs the $449 (US) cost of repair. However, only the Apple technician can provide you with your repair options/associated costs will be after they throughly examine the phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 12 back cracked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.