Hello. My daughter has a iPhone 7 Plus pre paid. She no longer has that chip. She’s wanting to put her monthly chip in her phone but it’s saying unable to activate

Hello. My daughter has a iPhone 7 Plus pre paid. She no longer has that chip. She’s wanting to put her monthly chip in her phone but it’s saying unable to activate

iPhone 7 Plus, iOS 14

Posted on Sep 10, 2021 4:12 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2021 4:17 PM

Her phone is most likely locked to her old carrier, you will need to unlock it from them before she can use her new SIM.


 How to unlock your iPhone for use with a different carrier

https://support.apple.com/en-us/HT201328

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hello. My daughter has a iPhone 7 Plus pre paid. She no longer has that chip. She’s wanting to put her monthly chip in her phone but it’s saying unable to activate

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.