Hello,
Years ago, I purchased an iPad from an Apple store but I cannot find the invoice. How can I find the invoice as it isn't in my emails? The device hasn't been used for years but my daughter now wants to use it and we can't access it. How do I retrieve my original invoice please?
You can contact ➔ Apple Support and ask about retrieving the invoice.
Meanwhile, model is your ipad? What do you mean by, "we can't access it"? Had it been Disabled due to incorrect entries of your passcode? If your iPad has been disabled then ou will have to reset the passcode to your iPad by following the instructions in this guide published by Apple ➔ If you forgot the passcode or if your iPad has been disabled. You will need a computer to execute this procedure and all the data on your iPad will be erased.
Axel F.
In addressing the underlying issue of regaining access to your iPad…
Is the iPad disabled, or Activation Locked?
Activation Lock
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
iPad Disabled
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Lost or forgotten AppleID
You’ll need the AppleID and associated password. For which you’ll need the owner to assist. If these credentials have also been forgotten, they can be recovered by the owner here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
If you forgot your Apple ID - Apple Support
More information about recovery of your AppleID password:
If you forgot your Apple ID password - Apple Support
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If you intend to reuse the iPad with a different AppleID, you would be well advised to prepare it properly for reuse - as this will ensure that the Activation Lock associated with the original AppleID is removed, along with all data and other sensitive information:
What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support
Many thanks for this informative answer. I just need to find my original invoice as I purchased the iPad from an Apple store or online; I can’t recall which but can’t find the invoice. So I hope to ask Apple to see if they can trace the purchase on my behalf. Fingers crossed!
Thanks again.
If this iPad model is too old ( like 9-10-years old ), that old an iPad is pretty much a useless device, today, in 2021.
How do I find an old invoice from a device I purchased from an Apple store?
