How to open a jpg file sent in text message?

Alcapela,

Are you connected to Wi-Fi? If not, go ahead and connect to Wi-Fi and see if the issue continues. Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Based on your screenshots it looks like this is happening with SMS text messages, do you have a strong cellular data connection?

Thanks.

Hi Alcapela,

We understand that you're having trouble seeing images that were received via iMessage. We recommend trying these steps first:

• Close the Messages app: Close an app on your iPhone or iPod touch
• Restart your iPhone
• Verify you're connected to a strong Wi-Fi or cellular network.
• Try viewing an image in Messages again.

If you continue to have trouble, please provide the following details:

Does this happen with all images in Messages or just certain ones?

Do you use Messages in iCloud?

Best Regards.

BethaCo,

To confirm, do you have a strong cellular data connection also?

Is this happening with multiple contacts or just one?

Does this happen if someone sends you a message via iMessage instead of an SMS text message? About iMessage and SMS/MMS

We ask those questions because if this is isolated to one contact or to your wireless carrier next steps may vary.

Cheers!

If it is an MMS message you need a cellular data connection. MMS cannot use Wi-Fi.