I brought a 2nd hand phone the original owner forgets his apple id how to solve
How I unlock activation lock
Please help me apple
iPhone 7, iOS 14
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How I unlock activation lock
Please help me apple
iPhone 7, iOS 14
If possible, ask for a refund.
See if they can recover the ID/password. Use every email address they can think of.
Apple ID - How to find your Apple - An iCloud e-mail address is an Apple ID.
If they forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.
If necessary, if they are the original owner, have them contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so have them call the store before going to make sure they can help.
If possible, ask for a refund.
See if they can recover the ID/password. Use every email address they can think of.
Apple ID - How to find your Apple - An iCloud e-mail address is an Apple ID.
If they forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.
If necessary, if they are the original owner, have them contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so have them call the store before going to make sure they can help.
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I brought a 2nd hand phone the original owner forgets his apple id how to solve