Is it fake email or true?

kolbjørn ~ It's fake. "If you receive a suspicious email that looks like it's supposed to be from Apple, please forward it to reportphishing@apple.com." Source:

Recognize and avoid phishing messages, phony support calls, and other scams

...found by searching Apple's Knowledge Base.

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It’s a scam to steal your identity. See→Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support