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FaceTime does not work if connected to WiFi

I cannot make or receive FaceTime if I am connected to my WiFi, either at school or home. I have to turn WiFi off and then it works fine over cellular. Does anyone know why FaceTime will not work over WiFi?


Thank you.

Posted on Sep 11, 2021 8:29 PM

Reply
3 replies

Sep 12, 2021 2:37 PM in response to mahonm2

Hello mahonm2,



We see you're having issues with FaceTime calls while on Wi-Fi, and we'd be happy to help.


We'd recommend starting with this page, which can help with FaceTime call issues: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch


Be sure to also check for any VPNs or networking/security apps that may be installed. If you have any installed, try temporarily uninstalling them.


You may also try resetting the network settings of the device. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before. Be sure to note down any needed Wi-Fi passwords ahead of time.



Cheers.



FaceTime does not work if connected to WiFi

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