I cannot make or receive FaceTime if I am connected to my WiFi, either at school or home. I have to turn WiFi off and then it works fine over cellular. Does anyone know why FaceTime will not work over WiFi?
Thank you.
Hello mahonm2,
We see you're having issues with FaceTime calls while on Wi-Fi, and we'd be happy to help.
We'd recommend starting with this page, which can help with FaceTime call issues: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
Be sure to also check for any VPNs or networking/security apps that may be installed. If you have any installed, try temporarily uninstalling them.
You may also try resetting the network settings of the device. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before. Be sure to note down any needed Wi-Fi passwords ahead of time.
Cheers.
Thank you. I resolved the issue. Under settings, Facetime, "You can be reached by Facetime at", only my phone number was selected, not both my phone number and email address. All set.
mahonm2,
Excellent, we're happy to hear that you were able to get it sorted out.
Take care!
FaceTime does not work if connected to WiFi
