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kperic1 Author

Level 1

4 points

How can I fix the iPhone that is disabled?

My phone says it is disabled and that I need to connect to iTunes. How can I fix that?

Posted on Sep 12, 2021 5:53 AM

Top-ranking reply

ProustGiulio

Level 10

208,590 points

Posted on Sep 12, 2021 5:56 AM

Given that to remove the existing passcode you must connect your device via USB to a computer (a Windows PC running the latest iTunes version, or a Mac, which can run iTunes or Finder, depending on the macOS installed on it), and keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your device to the computer.

These are the instructions to re-gain access to your iPhone/iPad:

If it is an iPhone:--> If you forgot your iPhone passcode - Apple Support

If it is an iPad:--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

Or, watch this support video about the same matter (for both iPhone and iPad):

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio

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How can I fix the iPhone that is disabled?

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