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Hey guys, 2 few weeks ago I noticed my screen developed 2 faint lines but it isn't palpable (first photo).
The lines have now grown longer and it seems like there's air/moisture (?) growing from it (second photos). It's not the typical external crack so I'm wondering what caused this, and if anyone has had the same problem. Is it fixable?
Much appreciated
MacBook Pro 13″, macOS 10.13
marleneazlia wrote:
Hey guys, 2 few weeks ago I noticed my screen developed 2 faint lines but it isn't palpable (first photo).
The lines have now grown longer and it seems like there's air/moisture (?) growing from it (second photos). It's not the typical external crack so I'm wondering what caused this, and if anyone has had the same problem. Is it fixable?
Much appreciated
https://discussions.apple.com/content/attachment/985ee365-811f-4f2c-8940-cadf2975e7fb
https://discussions.apple.com/content/attachment/a8ddf41c-edc5-4a0a-bd24-703c2b3de9a7
We can not resolve hardware issues here...
However—
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
marleneazlia wrote:
Hey guys, 2 few weeks ago I noticed my screen developed 2 faint lines but it isn't palpable (first photo).
The lines have now grown longer and it seems like there's air/moisture (?) growing from it (second photos). It's not the typical external crack so I'm wondering what caused this, and if anyone has had the same problem. Is it fixable?
Much appreciated
https://discussions.apple.com/content/attachment/985ee365-811f-4f2c-8940-cadf2975e7fb
https://discussions.apple.com/content/attachment/a8ddf41c-edc5-4a0a-bd24-703c2b3de9a7
We can not resolve hardware issues here...
However—
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
I have a similar issue. I’m going through a terrible experience at the moment with Apple support here. The store is agreeing to no physical damage but has been apparently told by Apple to specifically not cover this issue in warranty. It’ll cost me a $1000 to change the screen!!!
Apple support personal on call is not supportive either telling me it’s at the discretion of the store and they can’t do anything.
Internal cracks?
