External hard drive does not open or dismount. Stuck in "checking prerequisites" in disk utility

Hello

My Seagate external hard drive will not open or dismount. There are video files and IPhoto Libraries on this drive.

Using disk utility to check it, but has been stuck in "checking prerequisites" for 45 minutes. See snap shot.

Don't know what to do. Please help. Thank you.

OSX 10.9.5 Mavericks

MacBook Pro Retina

Posted on Sep 12, 2021 2:31 PM

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1 reply

Oudplayer714 Author

Level 1

8 points

Sep 12, 2021 3:24 PM in response to Oudplayer714

Update. After 2 hours. It's still stuck in "checking prerequisites".

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External hard drive does not open or dismount. Stuck in "checking prerequisites" in disk utility

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