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Apple ID has been locked for security reasons

Hi i have iPhone 8 Plus


I bought it recently and the previous oner forgotten his passcode so he reseted the iPhone and wen he tried to


login to iCloud account it said :


This Apple ID has been locked for security reasons. Visit iForgot to reset your account (https://iforgot.apple.com).


that is not usually a problem but the account is not linked to a gmail account or a phone number and the birthday is not real so


how can I unlock the iCloud account ?

iPhone 8 Plus

Posted on Sep 13, 2021 11:37 AM

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Question marked as Best reply

Posted on Sep 13, 2021 11:46 AM

It is the previous owner's responsibility to make sure the phone is ready for your use. I am not fully understanding the issue here but if it involves needing the previous owner's account information then the previous owner needs to do the recovering of that, not you.


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Here are additional resources for the previous owner:


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

8 replies
Question marked as Best reply

Sep 13, 2021 11:46 AM in response to mitiche

It is the previous owner's responsibility to make sure the phone is ready for your use. I am not fully understanding the issue here but if it involves needing the previous owner's account information then the previous owner needs to do the recovering of that, not you.


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Here are additional resources for the previous owner:


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


If necessary and you are willing to wait, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).

Sep 13, 2021 12:41 PM in response to mitiche

See the Apple Support article(s) below. 


If your Apple ID is locked or disabled - Apple Support.    *


If you have changed your ID or password, have you followed the steps in this article? Make sure you turn of Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID.


What to do after you change your Apple ID or password - Apple Support.  *


If necessary, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


If necessary, try Twitter


https://twitter.com/AppleSupport.    -          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      *


If necessary, if the previous owner is the original owner, have them contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so have them call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple

Sep 13, 2021 12:25 PM in response to Limnos

hi thank you for your help look the problem is this : the iPhone is locked after a reset and the old oner cant unlock the account because he doesn’t remember the birthday he opened the account with

so he sold it like that for a good price so my problem is this

how can I unlock the account to activate the iPhone

ps : i have the account id and password

but the account is locked because someone tried the wrong password to many times


Sep 13, 2021 1:17 PM in response to Eric Root

Thank you for your help I tried everything on your list including the security questions the problem was the birthday date he forgot the birthday he opened with and so

i cant see the questions knowing that i will get the answers from him so

that is a problem and the fact that Apple let someone open a iCloud account without even a phone number is a big problem

so now i got the right iCloud id and password and can’t even get help in my country


i can provide the id and password and the answers to the security questions


I think that problem is from Apple

they force people to change birthday to get apps like YouTube … and new the only thing that i can do is to bypass the iPhone and its to expansive som ask four 130 $ and allot of frogs

if any one can truly help me plz talk to me

Apple ID has been locked for security reasons

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