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I have paid for Muslim pro apps but the apps is not activate. Please help

I have paid for Muslim pro apps but the apps is not activate. Please help

Windows, Windows 10

Posted on Sep 13, 2021 5:47 PM

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Question marked as Best answer

Hello tim7788.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues with accessing apps that you've paid for. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can. We also notice that you're coming from the following resource below:


If you see 'apple.com/bill' on your billing statement - Apple Support


To confirm, if you review your purchase history, do this specific pro apps appear? If so, you can try to restart your device to see if that helps with accessing those specific apps:


Restart your iPhone - Apple Support


If this step doesn't help, you might want to report and problem with your purchase by visiting the link below:


Request a refund for apps or content that you bought from Apple - Apple Support


We hope this information is useful. Cheers.

I have paid for Muslim pro apps but the apps is not activate. Please help

Posted on Sep 14, 2021 11:58 AM

2 replies
3 replies
Question marked as Best answer

Sep 14, 2021 11:58 AM in response to tim7788

Hello tim7788.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues with accessing apps that you've paid for. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can. We also notice that you're coming from the following resource below:


If you see 'apple.com/bill' on your billing statement - Apple Support


To confirm, if you review your purchase history, do this specific pro apps appear? If so, you can try to restart your device to see if that helps with accessing those specific apps:


Restart your iPhone - Apple Support


If this step doesn't help, you might want to report and problem with your purchase by visiting the link below:


Request a refund for apps or content that you bought from Apple - Apple Support


We hope this information is useful. Cheers.

I have paid for Muslim pro apps but the apps is not activate. Please help

Question marked as Helpful

Sep 15, 2021 8:18 AM in response to tim7788

Hey there!


Thank you for updating us! We're glad to hear that you were able to gain access to your paid content. If you encounter any other issues, please create a new thread. We'll do our best to help you out then. Have a great day and thank you for using Apple Support Communities.

I have paid for Muslim pro apps but the apps is not activate. Please help

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