Iphone reset not possible

Greetings, Chris2707_01.

Welcome to the Apple Support Communities. We can understand why you’d want to resolve the issue with receiving error code 9 when attempting to reset your phone.

Check out: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device 

We hope this helps! Thanks for being a part of the community. 

Sincerely. 

Hello and welcome to Apple Support Communities  Chris2707_01,

Thank you for contacting us. You have come to the right place and we are happy to assist you. We understand you're having an issue restoring your iPhone to factory default.  We can understand why you’d reach out for a solution. To start, we would recommend you update your MacBook to the most current operating system. Second, have you tried a different port on your MacBook, or a different cable? Those two changes should resolve your issue. You can also review this relevant support article for further suggestions:

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Thank you for contacting Apple Support Communities.

Best regards.

Greetings Chris2707_01,

It sounds like you are getting error 9 when trying to restore your iPhone. We know how important having a working iPhone is for you, and you’re in the right place to find a resolution.

Here's a resource and steps that can help:

• If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Cheers!