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What would cause my phone to drop the call every time I call a company where I am asked to press one or two or three for a specific department.? When I press the number for the department, the cold fails every time.
iPhone 7, iOS 13
Hello PowayGram.
Thanks for reaching out to Apple Support Communities. We see that you are having trouble when making calls to automated systems which requires key pressing. We will be glad to assist. This feature is called DTMF tones. DTMF tones are used with the voice network by your carrier to signal dialing equipment, and also used to make choices with automatic voice response equipment.
For support with this, you would want to contact your cellular service provider.
Cheers.
Hello PowayGram.
Thanks for reaching out to Apple Support Communities. We see that you are having trouble when making calls to automated systems which requires key pressing. We will be glad to assist. This feature is called DTMF tones. DTMF tones are used with the voice network by your carrier to signal dialing equipment, and also used to make choices with automatic voice response equipment.
For support with this, you would want to contact your cellular service provider.
Cheers.
Thanks, that was very helpful.
Hi PowayGram.
You are most welcome.
Take care.
My phone is dropping calls when I call a company who request me to press a number for a various department. Every time I press the department number, the call fails making it impossible to call my health care, bank, internet provider etc. ?????
