Airtag won't reset

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Level 1

29 points

Airtag won't reset

I have 3 air tags, which were delivered to me in July 2021.

For some reason they all dropped their connection to my iPhone 11 Pro Max. I removed these airtags from Find Me with the intension of resetting them and then re-adding them via Find Me.

I have followed the AirTag reset instructions, however no matter how many times I take the battery out and put it back in again (i've tried dozens of times), the 5th chime that indicates a reset does not play, it's just the same chime every time.

This happens on all 3 Airtags.

I am now no longer able to add my AirTags to my iPhone. I have also tried this on another 2 iPhones I have and this didn't work either.

iPhone 11 Pro Max, iOS 14

Posted on Sep 14, 2021 2:03 PM

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Answer 1

Rob_H1

Community Specialist

Sep 15, 2021 10:21 AM in response to walleye_uk

Hey there walleye_uk,

Thanks for reaching out to Apple Support Communities. We understand that you're having some issues resetting your AirTags. We're happy to provide some assistance.

We see that you may have already visited How to reset your AirTag; did you follow the step at the top to remove these tags from your Apple ID first?: "An AirTag can be associated with one Apple ID. If you want to use an AirTag that someone else has used, they need to remove the AirTag from their Apple ID first. If the previous user removed the AirTag from their Apple ID but they were out of Bluetooth range of the AirTag, then you need to reset it before you can use it with your devices."

If so, please contact Apple directly for assistance: Get Support

We hope this helps.

Have a great day!

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Answer 2

walleye_uk Author

Level 1

29 points

Sep 15, 2021 10:41 AM in response to Rob_H1

Hi Rob_H1

Yes I removed all airtag devices first before attempting any reset. All instructions followed to the letter

Thanks

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Airtag won't reset

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