a software update notification keeps popping in the middle of my screen but when i try to update my phone it keeps on saying verification failed because i lost connection error while i’m still connected to my wifi, my wifi is perfectly fine

what do i do because my wifi and data is perfectly fine, i have downloaded the software update multiple time and even restarted my phone but it still keeps on saying connection lost, verification failed

Posted on Sep 14, 2021 10:35 PM

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Question marked as Top-ranking reply

Posted on Sep 15, 2021 4:51 PM

Hi syacekee,


Thanks for reaching out in the Apple Support Communities. We understand you're experiencing issues when attempting to update your iPhone wirelessly. If you weren't able to resolve this issue by following the steps in the article you originated from, you'll need to update your iPhone via a computer instead. You can see how to do this from Update iOS on iPhone.


If you're unable to access a computer or the issue persists, you'll need to contact Apple Support next. You may reach them directly from Get Support.


Take care.

1 reply
Question marked as Top-ranking reply

Sep 15, 2021 4:51 PM in response to syacekee

Hi syacekee,


Thanks for reaching out in the Apple Support Communities. We understand you're experiencing issues when attempting to update your iPhone wirelessly. If you weren't able to resolve this issue by following the steps in the article you originated from, you'll need to update your iPhone via a computer instead. You can see how to do this from Update iOS on iPhone.


If you're unable to access a computer or the issue persists, you'll need to contact Apple Support next. You may reach them directly from Get Support.


Take care.

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a software update notification keeps popping in the middle of my screen but when i try to update my phone it keeps on saying verification failed because i lost connection error while i’m still connected to my wifi, my wifi is perfectly fine

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