Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

My son forgot his numeric passcode, but today his facial recognition stopped working. We are trying to unlock his phone.

Locked out using facial recognition, can't remember passcode.

iPhone XR, iOS 14

Posted on Sep 15, 2021 1:58 PM

Reply

Best reply

Level 10

205,130 points

Posted on Sep 15, 2021 1:58 PM

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️

View in context

Similar questions

1 reply

Best reply

Level 10

205,130 points

Sep 15, 2021 1:58 PM in response to MWMAE

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️

Reply

My son forgot his numeric passcode, but today his facial recognition stopped working. We are trying to unlock his phone.

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up