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User profile for user: sw280
sw280 Author
User level: Level 1
5 points

Amex not adding to Apple Wallet

I cannot add my American Express card to Apple Pay. American Express says it's an Apple problem, and and Apple says it's an American Express problem. Amex have no record of a request to add the card so clearly it is an Apple issue. It is even more annoying by the fact that the card was previously added and only got removed when I reset my phone because Apple Music stopped working What to do next? I have followed all of the suggestions of previous threads of the same query.

iPhone 8, iOS 14

Posted on Sep 16, 2021 6:05 AM

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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,921 points

Posted on Oct 13, 2021 6:37 AM

Issues with Wallet/If you have trouble adding a card to wallet


  1. Start by going to settings>general>reset>and reset all settings.
  2. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  3. Make sure you are using the latest iOS/macOS update.
  4. Make sure that your date and time is correct under Settings > General > Date & Time.
  5. Make sure that you are connected to a known-good network and are not connected to a VPN.
  6. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  7. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  8. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  9. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  10. A passcode is required to use the Wallet app. 
  11. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  12. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  13. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  14. Apple Pay support can be reached here - Apple Pay Customers


  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  • How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
  • Manage the cards that you use with Apple Pay - Apple Support


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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,921 points

Oct 13, 2021 6:37 AM in response to sw280

Issues with Wallet/If you have trouble adding a card to wallet


  1. Start by going to settings>general>reset>and reset all settings.
  2. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  3. Make sure you are using the latest iOS/macOS update.
  4. Make sure that your date and time is correct under Settings > General > Date & Time.
  5. Make sure that you are connected to a known-good network and are not connected to a VPN.
  6. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  7. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  8. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  9. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  10. A passcode is required to use the Wallet app. 
  11. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  12. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  13. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  14. Apple Pay support can be reached here - Apple Pay Customers


  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  • How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
  • Manage the cards that you use with Apple Pay - Apple Support


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Amex not adding to Apple Wallet

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