Apple TV Reset

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psychdoc2 Author

Level 1

8 points

Apple TV Reset

Will an Apple Store wipe my Apple TV for me to turn in?

Posted on Sep 16, 2021 1:45 PM

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Answer 1

Top-ranking reply

Urquhart1244

Level 10

146,232 points

Sep 16, 2021 6:58 PM in response to psychdoc2

I don’t think the Apple Store will take any action to erase a drive before recycling. They just bring it to the recycling facility. If you feel more confident with an erased disk, then do so yourself before handing it over. If the device can still be operated, then you can reset it on the device itself through the menus. If the device is no longer in working order, then you’ll have to find a computer user that is willing to help you with a restore. If that isn’t an option (e.g. 4K model), then you can take it apart and remove the (flash) disk, if you can recognize it, depending on exact model, and shred that separately.

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Answer 2

psychdoc2 Author

Level 1

8 points

Sep 16, 2021 4:41 PM in response to Urquhart1244

Thanks for your response. I got my answer from one of the Apple Support people at a store.

I need to bring it in to be wiped so I can recycle and I have no way to connect to my computer. That is why I would bring it in. Otherwise I know how to reset it. Thanks again.

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Answer 3

Urquhart1244

Level 10

146,232 points

Sep 16, 2021 2:26 PM in response to psychdoc2

That may or may not happen for service with any device. One of the possible actions to help solve (software) issues is to reset to factory settings. Assume that might happen, but don’t count on it.

How so? Why would you bring it in?

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Answer 4

psychdoc2 Author

Level 1

8 points

Sep 16, 2021 10:47 PM in response to codenanshu

Apple Support told me I could bring it in to the store and they would reset to default and then recycle the device. I don't know if that's correct, but at this point I don't have many options as far as I can see.

Thanks for your suggestion and support.

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Answer 5

Sep 16, 2021 8:04 PM in response to psychdoc2

I think that the best decision is to ask the apple support

thanks

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Answer 6

psychdoc2 Author

Level 1

8 points

Sep 16, 2021 7:35 PM in response to Urquhart1244

I wish I could reset it through the menus, but there is no way I can see the screen to do so.

I can't hook up through the computer since it requires a mini USB that will fit into the port on the device and all I have is lightening to USB.

Too bad there isn't some way to deactivate the device through the account via iTunes.

Oh well, I guess I have 2 choices, mail it in to recycle as is or take a sledge hammer to it!

Thanks for all your good input.

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Apple TV Reset

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