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User profile for user: Boopies80
Boopies80 Author
User level: Level 1
4 points

Apple support from App

Is the server down? Does anyone else have the issue that the server or network is down try again later when using the apple support app to access any of its functions. I have been trying for the last 12 hours.

Posted on Sep 16, 2021 2:04 PM

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User profile for user: Lissy_12
Lissy_12
User level: Community Specialist

Sep 17, 2021 11:47 AM in response to Boopies80

Hi Boopies80,


We understand you're not able to connect to the Apple Support app. Are you able to connect if using another network such as Wi-Fi? We would also recommend the steps in the following article that may help:


If you can't connect to the App Store, iTunes Store, or other Apple services



Hope this helps!

Have a great day.


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User profile for user: Boopies80
Boopies80 Author
User level: Level 1
4 points

Sep 17, 2021 4:24 PM in response to Lissy_12

Thanks for your reply, No unfortunately has nothing to do with cell or wifi networks, it does seem to be an issue with Apple Support. After a few attempts you are requested to call apple support with the numbers of all the countries available. I was able to arrange a handset repair via that call, the main reason I was requiring the app. Even after a software update the issue remains. I am able to access ICloud via the webpage just not via apple support app.

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Apple support from App

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