Apple support from App

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Level 1

4 points

Apple support from App

Is the server down? Does anyone else have the issue that the server or network is down try again later when using the apple support app to access any of its functions. I have been trying for the last 12 hours.

Posted on Sep 16, 2021 2:04 PM

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Answer 1

Lissy_12

Community Specialist

Sep 17, 2021 11:47 AM in response to Boopies80

Hi Boopies80,

We understand you're not able to connect to the Apple Support app. Are you able to connect if using another network such as Wi-Fi? We would also recommend the steps in the following article that may help:

If you can't connect to the App Store, iTunes Store, or other Apple services

Hope this helps!

Have a great day.

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Answer 2

Boopies80 Author

Level 1

4 points

Sep 17, 2021 4:24 PM in response to Lissy_12

Thanks for your reply, No unfortunately has nothing to do with cell or wifi networks, it does seem to be an issue with Apple Support. After a few attempts you are requested to call apple support with the numbers of all the countries available. I was able to arrange a handset repair via that call, the main reason I was requiring the app. Even after a software update the issue remains. I am able to access ICloud via the webpage just not via apple support app.

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Apple support from App

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