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Level 1

4 points

Purchased a fee-based version of an app, but not able to access it

I purchased a subscription to Clean My Mac via the App Store, but the application on my computer won't let me access the full version. It still says "unlock full version." This is very frustrating as apparently Apple keeps a separate database of users from the app developer.

MacBook Pro 13″, macOS 10.12

Posted on Sep 16, 2021 2:36 PM

Best reply

Dah•veed

Level 9

64,729 points

Posted on Sep 16, 2021 9:47 PM

The web version and the App Store version are different and are not interchangeable.

M1 Mac mini, macOS 11.5.1; Watch, series 5 GPS/cellular, watchOS 7.6.1; iPad Pro 2nd Gen, iPadOS 14.7.1; iPad Air 2, iPadOS 14.7.1; iPhone 12 Pro, iOS 14.7.1; TV 4th Gen, tvOS 14.7  HomePods, audioOS 14.7 and Airport Express w/ Airplay 2

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Purchased a fee-based version of an app, but not able to access it

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