My apple account shows I have $25.00, but when I try to use it, it won’t take it. Help?

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide   -

Apple Support schedule phone call     -

Billings and Subscriptions   -

If necessary, try Twitter

https://twitter.com/AppleSupport.   - 

Several possibilities.

How apps, content, and subscriptions from Apple are billed - Apple Support

Some purchases aren’t charged to your Apple ID balance

- If you're in a Family Sharing group, purchases are charged to your personal Apple ID balance. If you don't have enough Apple ID balance to pay for the purchase, the remainder is charged to the family organizer's primary payment method.

- You can’t charge gifts to your Apple ID balance. If you send a gift or gift card, your primary payment method is charged.

- Some subscriptions might not be charged to your Apple ID balance.

What you can buy with your Apple ID balance - Apple Support

"Some purchases might require that you have a credit card on file, even if you use your Apple ID balance to make the purchase."

Realize this isn't instant chat. You post and then you wait for somebody to see there's a post and they reply if they think they know the answer. It's also pretty late in the evening for the bulk of the people who post here regularly. This is not official Apple support, it is just other users like you.

arleta66,

Please feel free to contact Apple about this and take up a paid employee's time. ;-) Use as much as you wish. Obviously I don't know what I am talking about in my first post so please ignore it.