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Amount debited but order not placed

I tried to prebook iPhone 13 pro Max on 17th September, 2021. Amount 123000/- INR was debited from my bank account. I paid using debit card but the order was not placed. I haven't got any mail regarding the order, neither the order number nor the details regarding to that. What should I do for the refund of the debited amount?

Posted on Sep 17, 2021 9:13 AM

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Posted on Sep 24, 2021 3:41 AM

Yes, I got my amount back on 22nd September, 2021. You need to contact Apple customer support and please log a complaint in your bank. For sure they'll reverse your amount in 7 working days. Make sure to launch a complaint in bank mentioning all the points like what actually happened.

Hope this will be helpful.

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Sep 24, 2021 3:41 AM in response to soham292

Yes, I got my amount back on 22nd September, 2021. You need to contact Apple customer support and please log a complaint in your bank. For sure they'll reverse your amount in 7 working days. Make sure to launch a complaint in bank mentioning all the points like what actually happened.

Hope this will be helpful.

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Sep 27, 2021 2:04 AM in response to Anil_Saini

8 days have passed still haven't received any refund. I contacted Apple they are saying they haven't received any money. I contacted bank they are saying transaction is successful from their end. Bank is saying to raise a chargeback against apple. What to do?

Confused......

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Sep 24, 2021 8:10 AM in response to Anil_Saini

I contacted Apple Support, they said to wait for 7 days as they are trying to capture the money. They said money is stuck in payment gateway and will be automatically reversed in 7 days if we are failed to capture money. 7 days will be completed on upcoming Sunday 26 September. Should I wait or contact to bank?

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Amount debited but order not placed

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