New phone number

When we try to add the new phone number to my Apple ID we get the response:

This number is already in use with another account.

Mint mobile says I am the owner of this number. How do I resolve this?

Posted on Sep 17, 2021 11:28 AM

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Question marked as Top-ranking reply

Posted on Sep 17, 2021 1:27 PM

It is possible that your number is 'known' to Apple, may have been used/linked to another Apple ID.


Contact the carrier Mint mobile.

Ask: what or which cooling-off period they use.


An explanation of cooling-off period in my region:

There is a difference: by law there is no 'cooling off period'. 

Vodafone writes in a response that original Vodafone numbers, ie numbers purchased by Vodafone from ACM (Authority for Consumers & Markets), will go back into circulation after approximately nine months; six months applies to T-Mobile. Hi and Tele2 are talking about three months. KPN indicates that there is no term, which means that 'a telephone number that becomes available today may possibly be issued again tomorrow'. The procedure after terminating a subscription is always the same, whether it concerns death or other reasons.


After you have received an answer from Mint mobile, you can call Apple.

1 reply
Question marked as Top-ranking reply

Sep 17, 2021 1:27 PM in response to KongZhifu

It is possible that your number is 'known' to Apple, may have been used/linked to another Apple ID.


Contact the carrier Mint mobile.

Ask: what or which cooling-off period they use.


An explanation of cooling-off period in my region:

There is a difference: by law there is no 'cooling off period'. 

Vodafone writes in a response that original Vodafone numbers, ie numbers purchased by Vodafone from ACM (Authority for Consumers & Markets), will go back into circulation after approximately nine months; six months applies to T-Mobile. Hi and Tele2 are talking about three months. KPN indicates that there is no term, which means that 'a telephone number that becomes available today may possibly be issued again tomorrow'. The procedure after terminating a subscription is always the same, whether it concerns death or other reasons.


After you have received an answer from Mint mobile, you can call Apple.

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New phone number

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