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Applie Id and wallet

Why did my card in wallet disappear when I changed my apple id

Posted on Sep 18, 2021 7:40 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2021 9:37 AM

val from canada,


Thank you for keeping us posted.

To change an Apple ID, you'll have to sign out of the current one.

Signing out of an Apple ID will disable most features that require some form of security.


We recommend that you add your card back.

How to use Wallet on your iPhone, iPod touch, and Apple Watch


The article below may help if you encounter an issue adding a card to your Wallet app.

If you can't add cards to Wallet to use with Apple Pay


If the issue persists after trying the steps on that article, we recommend that you use the "contact Apple Support" link on the last step of the article.




Take care!

4 replies
Question marked as Top-ranking reply

Sep 19, 2021 9:37 AM in response to val from canada

val from canada,


Thank you for keeping us posted.

To change an Apple ID, you'll have to sign out of the current one.

Signing out of an Apple ID will disable most features that require some form of security.


We recommend that you add your card back.

How to use Wallet on your iPhone, iPod touch, and Apple Watch


The article below may help if you encounter an issue adding a card to your Wallet app.

If you can't add cards to Wallet to use with Apple Pay


If the issue persists after trying the steps on that article, we recommend that you use the "contact Apple Support" link on the last step of the article.




Take care!

Sep 19, 2021 7:27 AM in response to val from canada

Hi val from canada, We appreciate you reaching out to us. We understand that the card in your Wallet app disappeared when you changed your Apple ID.


We’d like to gather additional details that may help us be in a better position to assist you. Which card are you referring to, is it the Apple Card?

Did you change your Apple ID that is signed in on Settings?


We ask these questions because the Apple Card is associated with your Apple ID.

The article below may provide some insights.

Manage your Apple Card account



Take care!

Applie Id and wallet

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