bought a new Apple TV device less than a month ago, and having issues where we turn on the device and immediately get this screen. We have to turn the device off and on again a couple times before it will go back to the regular screen. Is there a way to fix this?
Apple TV 4K
Hi chanmegs,
Thank you for posting in the Apple Support Communities. It sounds like you are having some issues with the display when starting up Apple TV, correct? If so, we would love to help see if we can get the issue resolved for you. This almost looks like it has to be something with the connection. Have you already tried a different port?
Though the link below is titled for power issues, we recommend following the steps for your issue as well.
If your Apple TV doesn't turn on
Please let us know how it goes. We're always happy to help.
Cheers!
apple TV device showing stripes on screen
