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my ipad is disabled It says to connect to itunes It says press Home to unlock but nothing happens

My ipad is disabled, I says to connect to itunes. Then press Home to unlock but nothing happens.


iPad, iPadOS 14

Posted on Sep 18, 2021 9:25 AM

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Posted on Sep 18, 2021 9:44 AM

You need to turn the iPad off before connecting to the computer and then while it is still off, hold down the Home button while connecting it to the computer and keep holding it until you see the recovery screen. Full instructions are in If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

2 replies

Sep 18, 2021 10:18 AM in response to Emma8429

An iPad passcode cannot be reset or modified from another device. If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



my ipad is disabled It says to connect to itunes It says press Home to unlock but nothing happens

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