Ali Cheek wrote:
Are there any updates on or support that Apple has decided to provide to their customers with 15" screens?
I am a loyal customer, who decided to spend more money on a larger device, experiencing a well-documented and widely acknowledged engineering flaw.
Apple, you know this is an issue. That is clear in your active backlight service program. https://support.apple.com/13-inch-macbook-pro-display-backlight-service
Can I rely on you for your support in fixing this? Has anyone figured out a way to solve this problem without dropping +$600-800 to fix Apple's mistake?
An alternative would be to take it to a third party repair shop and see if they can do it for less...
Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.
Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.
We are not privy to this %, or have any more insight.
A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.
Apple Feedback http://www.apple.com/feedback
A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued in the future.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside USA
https://locate.apple.com/country
An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.
