iPhone suddenly switched off and not responding anymore

vasudha2604 Said:

"iPhone suddenly switched off and not responding anymore: iPhone X had charge and while watching video, it suddenly switched off. Tried force restart, charging phone and connecting to Mac OS but no response. Does not restart nor shows up in iTunes."

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Troubleshooting iPhone Power:

A. Look Up the Battery Health:

When the Battery Health is 80% or lower, it is time for a new battery.

1. Go To: Settings
2. Tap: Battery
3. Tap: Battery Health
4. View: Percentage

Time for a New Battery?

B. A Few Sites to Visit:

Visit the following links for tips on troubleshooting this...

I. Try what is on this Link: If your iPhone, iPad, or iPod touch won't Turn on or is Frozen - Apple Support

II. Perform a Restart:

Try Force Restarting your iPhone. Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support

III. A Few Apple Support Sites that May Help:

• iPhone Battery and Performance - Apple Support

• Charge and Monitor the iPhone Battery - Apple Support

• About the Battery Usage on your iPhone - Apple Support

• About Optimized Battery Charging on your iPhone - Apple Support

• If you see "Your iPhone Battery may Need to be Serviced" - Apple Support

• Use Low Power Mode to Save Battery Life on your iPhone - Apple Support